TERMS AND CONDITIONS OF SALE
PAYMENT:
Terms of payment on domestic orders are net 30 days with credit approval. We accept U.S. funds only. We accept Mastercard, Visa and American Express. Export orders are typically paid by wire transfer or letter of credit.
SHIPPING:
Orders are shipped via FOB Hauppauge, New York.
Drop Shipments at no additional charge.
RETURNS:
DEFEND merchandise may be returned only after return authorization has been granted. Only merchandise of current manufacturer, one year old or less, is acceptable for exchange or credit. There will be a 15% Restocking Charge. Merchandise that requires repackaging, or special handling to make salable, will be subject to a Repacking Charge of an additional 15%. All returns require a Return Authorization Number. Special Order items (non-stock products) are not returnable. Please include a copy of your invoice and a reason, with your authorized return. Please report any shortages or errors in a shipment within 7 days of invoice date for correction or to receive credit (if applicable).
DAMAGED GOODS/SHORTAGES:
Freight carriers are responsible for the delivery of your order in good condition. Please inspect deliveries while drivers are there for both damage and/or shortages of product. If there is either damage or a shortage, it must be noted on the carrier's Bill of Lading prior to the driver's departure. Actual count of case quantities, not pallets, is required to verify shortages. This is the only way the freight carrier can be held responsible for any damage or shortage. Failure to do so will leave you with no recourse with either the freight carrier or DEFEND.
DEFEND products are intended solely for the use of Healthcare Professionals. In all instances: instructions & precautionary statements should be followed.
Defend
MyDent International
80 Suffolk Ct.
Hauppauge, NY 11788
Phone (631) 434-7760
800-275-0020
Fax (631) 434-7750
E-mail: sales@Defend.com